Shipping policy
Install and accessory items will be shipped in 2 to 5 working days.
Sheet products will typically be shipped from 1 to 7 working days subject to availability. We will liaise with you directtly to agree an exact date and time for dleivery.
Site Delivery Requirements
- Please ensure that suitable assistance is available on site to help our driver safely offload goods (2 to 3 people)
- Delivery is made to kerbside only
- Please ensure that suitable access can be gained to the delivery address (as a rule, if a refuse wagon can access the address then so can Blackheath)
- A carriage charge of £65 or above will be applied to all orders delivered to site
Failure to comply with the rules above may result in a delivery charge up to the maximum of the 30% of the order value.
Collections
Opening times for trade collections is 9.00am till 4.00pm weekdays.
To ensure your goods are ready on arrival we would advise booking your collection time in advance allowing our warehouse operatives to pre-pick your goods.
Pre-booked collections need to be placed at least 24 hours prior to collection
Health & Safety
Please ensure that suitable assistance is available to safely offload heavy and/or bulky items. Sheets are typically 70kgs each. When installing a kitchen or worksurface, make sure that you always use the correct equipment safely - especially when using cutting or sanding equipment and guards, in addition use masks and extractor to prevent inhalation of dust.